Policies

We ask for at least 48 hours notice to move or cancel an appointment. Within that window we can usually offer the time to someone else.

• More than 48 hours notice: rescheduled or cancelled free of charge.
• Less than 48 hours notice, or a missed appointment: the deposit is retained and a new deposit is required to rebook.
• Deposits are deducted from the balance on the day and are non-refundable within 48 hours of the appointment.
• Late arrival: we hold your time for 15 minutes. Beyond that the appointment may need to be shortened or rebooked, as later clients are affected.
• If we have to cancel, you will be offered the next available time and any deposit is refunded in full.

Vela Aesthetics is the data controller for the information you give us. We process it to provide treatment, keep clinical records and manage appointments.

What we hold. Your name, contact details, date of birth, how you heard about us, and the clinical information you share at consultation — including medical history, medication, allergies and treatment records.

Health data. Clinical information is special category data under UK GDPR. We process it on the basis of your explicit consent and because it is necessary for the provision of health care by a qualified professional. You may withdraw consent for future contact at any time; clinical records must still be retained for the period required of a practitioner.

Retention. Clinical records are kept for eight years after your last appointment. Booking and enquiry records not linked to treatment are deleted after two years.

Sharing. We do not sell or share your data for marketing. Data is shared only with our booking and email providers acting on our instructions, and with a medical professional where a prescription or clinical escalation requires it.

Your rights. You may request a copy of your data, ask for corrections, object to processing or request erasure where records need not be retained. Email contactvelaesthetica@gmail.com. You may also complain to the Information Commissioner's Office.

This site uses only the cookies required to run the booking flow and keep your session secure. There are no advertising or third-party tracking cookies, so there is nothing to opt out of. If analytics are added in future, this notice will be updated and consent requested first.

Booking an appointment is an agreement to these terms. You must be 18 or over to book any treatment.

• All prices shown are from prices. Your final price is confirmed at consultation before anything proceeds.
• A consultation is required for all injectable treatments. We may decline to treat where it is not clinically appropriate, and will explain why.
• Results may vary between individuals, and top-up treatments may be required.
• A patch test is required for some treatments and must be completed at least 24 hours before the appointment.
• You are responsible for giving accurate medical information and for following the aftercare provided.
• Blue Light Card discount is 10% off treatments, applied on production of a valid card at the appointment, and cannot be combined with other offers.